- Terms and Conditions
Terms and Conditions
At Creed SUP we go to great lengths to provide the highest quality product available. We’re quality control experts, with a long history of designing, developing, and building the best products for the best brands in the surf and watersports industries. We’re very confident you’ll be happy with our products, but if not, you may return new, unused items with original packaging within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (if you’ve received an item with a materials or workmanship defect.) We can’t be responsible for wrong size selections of paddles, board bags, or leashes, or most other items, but will do our best to accommodate where we can.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Because of the very high shipping rate for boards, returns must include a return authorization number in order to be processed. If you have any questions please call us at 1-619-821-8200, and select the customer service extension.
Our boards generally ship for free, and generally ship very fast. For example, a board shipped to Orlando Florida, from our San Diego warehouse (about as far as you can get in mainland US), will leave our warehouse within 1 business day (excluding Saturday, Sundays, and national holidays), and will generally arrive to Orlando 3-6 business days after shipping. We pay premium shipping rates in order to get your board to you quickly. Remote locations (by our shippers definitions), may experience lead times up to 6 business days longer. 95% of our shipments arrive in less than 6 business days. It will be clearly stated on the item page, and at checkout if you’re expected to pay shipping on any item, otherwise shipping is free.
We can ship to virtually any address in the mainland US. If you’re in a remote location, or a location not serviced by our shipping companies at normal rates, you’ll be advised and given the option to cover the excess shipping charges. For international shipment inquiries, please call us at 1-619-821-8200, or email us at firstname.lastname@example.org, and we’ll try and help out. In many cases one of our international distributors may be able to help us get our product to you quickly, or else you can arrange shipping from our location to yours.
In stock boards and items will ship in most cases within 1 business day, and in rare cases 2 business days. You will be promptly advised if there are any exceptions, and will be granted a full refund if you desire.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you received product in a damaged carton, please refuse to accept the shipment until reviewing the contents in the presence of the driver. If damage is found, refuse the shipment, contact us, and we’ll make a claim for value to the shipping company, and issue your refund, or ship new product. If you have the opportunity, please take photos or video. If you don’t notice damaged cartons at first, you then receive them anyway, and later notice damage, please keep the box, as this is needed to make a claim with most shipping companies. Any shipping claim made on a damaged board (or other product) must be made either before accepting shipment, or immediately after receiving the product. Creed SUP or it's shipping agents can't be responsible for shipping damages claimed more than 2 days after receipt.
Terms and Conditions
CreedSup.com is a property of Stoke Mfg Inc. Creed Sup provides website features and other products and services to you when you visit or shop at CreedSup.com, use Creed Sup products or services, Creed Sup provides CreedSup.com subject to the following conditions.
By using CreedSup.com, you agree to these conditions. Please read them carefully.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
When you use any Creed Sup Service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on this site or through the other CreedSup.com, such as our Message Center. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included in or made available through any Creed Sup Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Creed Sup or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Creed Sup Service is the exclusive property of Creed Sup and protected by U.S. and international copyright laws.
In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Creed Sup Service are trademarks or trade dress of Creed Sup in the U.S. and other countries. Creed Sup's trademarks and trade dress may not be used in connection with any product or service that is not Creed Sup's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Creed Sup. All other trademarks not owned by Creed Sup that appear in any Creed Sup Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Creed Sup.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Creed Sup or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the CreedSup.com. This license does not include any resale or commercial use of any Creed Sup Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Creed Sup Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Creed Sup or its licensors, suppliers, publishers, rights-holders, or other content providers. No Creed Sup property, nor any part of any Creed Sup property, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Creed Sup. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Creed Sup without express written consent. You may not use any meta tags or any other "hidden text" utilizing Creed Sup's name or trademarks without the express written consent of Creed Sup. You may use CreedSup.com only as permitted by law. The licenses granted by Creed Sup terminate if you do not comply with these Conditions of Use or any Service Terms.
If you use any Creed Sup account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Creed Sup does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the CreedSup.com only with involvement of a parent or guardian.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, photos, videos, and other content; send e-gift cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Creed Sup reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Creed Sup a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Creed Sup and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Creed Sup for all claims resulting from content you supply. Creed Sup has the right but not the obligation to monitor and edit or remove any activity or content. Creed Sup takes no responsibility and assumes no liability for any content posted by you or any third party.
Creed Sup attempts to be as accurate as possible. However, Creed Sup does not warrant that product descriptions or other content of any Creed Sup Service is accurate, complete, reliable, current, or error-free. If a product offered by Creed Sup itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price or Suggested Price displayed for products on any Creed Sup represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price or Suggested Price may represent "open-stock" prices, which means the aggregate of the manufacturers’ estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price or Suggested Price may be provided by the merchant.
With respect to items sold by Creed Sup, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Creed Sup is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.
Parties other than Creed Sup, provide services, or sell product lines through CreedSup.com. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Creed Sup does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
By using any Creed Sup Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Creed Sup.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this page. These policies also govern your use of CreedSup.com. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.